Refund policy

Last updated: October 22, 2026

CowCrunch beef chips are a food product, so we handle returns a little differently from other stores. Our goal is simple: if something is wrong with your order, we'll make it right.

Damaged, wrong or missing items

If your order arrives damaged, you received the wrong flavor, or something is missing, email us at operations.primoo@gmail.com within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a refund to your original payment method. You don't need to send the item back.

Quality concerns

If a bag isn't up to our standard (for example, the chips are not crisp when opened before the best-by date), contact us within 7 days of delivery with your order number, the best-by date printed on the bag, and a photo. We'll replace it or refund it.

Unopened bags

Unopened bags in their original packaging can be returned within 14 days of delivery for a refund of the product price. Contact us first for return instructions. Return shipping is paid by the customer unless the return is due to our error. For food safety reasons we can't accept returns of opened bags.

Subscriptions

To cancel, skip or change a subscription, see our Purchase options cancellation policy. Subscription orders that have already shipped are covered by this policy in the same way as one-time orders.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to post the refund.

Gift cards

Gift cards are not refundable and do not expire.

Contact

operations.primoo@gmail.com · 626-546-8893 · CowCrunch, 1800 Mendon Rd, Unit 8, Cumberland, RI 02864, USA