Cancellation policy

Last updated: October 22, 2026

Some CowCrunch products are offered as a monthly subscription (the Small, Medium and Large Monthly Boxes). This policy explains how subscriptions work and how to change or cancel them.

How subscriptions work

When you subscribe, you'll receive a box every month in the size and flavor option you choose. Your payment method is stored securely by our payment processor and is charged automatically for each delivery on your renewal date, at the price shown on the product page when you subscribed. Subscriptions renew every month until you cancel.

Change, skip or cancel at any time

You can skip a delivery, change your flavor option, update your payment method or address, or cancel your subscription at any time from your account at account.cowcrunch.shop, or by using the "Manage subscription" link in your subscription emails. There is no minimum number of deliveries and no cancellation fee.

Timing

Changes or cancellations made before your next renewal date apply to that renewal. If you cancel after a renewal has been charged, that month's box will still ship, and your subscription will end after it. If you need help with a box that has already been charged, contact us and we'll do our best to help.

Price changes

If the price of your subscription changes, we'll email you at least 14 days before the new price applies, and you can cancel before then.

Returns and refunds

Subscription boxes that have shipped are covered by our Return and refund policy.

Contact

Questions about your subscription: operations.primoo@gmail.com · 626-546-8893